A little upset with Zoya shipping practices

So. I got an e-mail from ArtOfBeauty.com (Zoya distributor) saying that there was a code for a free Zoya polish ($6 credit). I had wanted a few more colours and needed more Qtica cuticle balm, so I ordered the cuticle balm, Zoya Akyra, and Zoya Casey.

First, ArtOfBeauty.com only ships via UPS, so there’s a ridiculous cost there to begin with (plus I can’t have it shipped to my PO box which is the safe place for me to receive mail; instead I have to have it shipped to work because our hours keep us from being home to get UPS or FedEx packages). $6.95 shipping for the package, even if I’d only bought one polish.

However, the real problem comes from the fact that you can’t tell when you’re ordering if an item is out of stock, and unlike Amazon.com there’s no option to ask to have the shipment held until everything is available. Casey happened to be out of stock at the time, so my box with the cuticle balm and Akyra shipped by itself. $6.95 shipping, boom.

And then Casey, my free polish, shipped. For another $6.95.

I actually ended up spending $.95 more on the order than I would have if I’d got one shipment and paid for both polishes.

It’s not terrible, but it’s still a little aggravating — I’d rather know up front if something is out of stock (I’d pick something different, then), or would rather have the shipment held until the out of stock item is available, than pay overly expensive shipping, twice.

On the plus side, Akyra and Casey are beautiful colours, and Qtica cuticle balm is the best in the world.


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